Frequently asked Questions

Electric cars are supplied with electrical energy by connecting them to a charging infrastructure. The charging infrastructure includes charging stations that provide either alternating current, so-called wallboxes (AC), or direct current, so-called fast chargers (DC). The vehicle is connected to the charging station via the charging cable and the charging process begins. The charging time depends on the battery capacity of the vehicle and the power of the charging station.

Absolutely! We are ready to deliver and are pleased to inform you that we have been producing continuously despite the immense demand. As a result, our valued customers do not have to face long waiting times. Our webshop is regularly updated to keep the availabilities up to date. For us, if a product is marked as "available", it actually means that it is available immediately. Orders marked as immediately available are usually shipped within 24 hours and reach you within 1-2 business days thanks to DHL. We place great emphasis on an efficient shipping process so that you can have your order in your hands as quickly as possible. If you have any further questions or need assistance, we will be happy to help you.

The charging time depends on the battery capacity of the electric car and the power of the charging station. At a conventional household outlet it can take several hours to over a day, while fast charging stations can provide a charge in 30 minutes to an hour. With an AC charger with a power such as our EM2GO Pro Power 11KW, you can charge about 45 km/h depending on the vehicle type.

Yes, it is possible to charge an electric car at a conventional single-phase household socket, e.g. with our EM2GO Take3.6. However, the charging power is usually lower than three-phase three-phase charging stations, which can make the charging process take longer.

Basically, you need a device to charge an electric car. A wallbox is not absolutely necessary, but it offers many advantages, such as faster charging times, additional safety features, significantly more flexibility and easier handling of the charging process.

Basically, you need a device to charge an electric car. A wallbox is not absolutely necessary, but it offers many advantages, such as faster charging times, additional safety features, significantly more flexibility and easier handling of the charging process.

Absolutely! We are ready to deliver and are pleased to inform you that we have been producing continuously despite the immense demand. As a result, our valued customers do not have to face long waiting times. Our webshop is regularly updated to keep the availabilities up to date. For us, if a product is marked as "available", it actually means that it is available immediately. Orders marked as immediately available are usually shipped within 24 hours and reach you within 1-2 business days thanks to DHL. We place great emphasis on an efficient shipping process so that you can have your order in your hands as quickly as possible. If you have any further questions or need assistance, we will be happy to help you.

Make sure that you have not connected the device via the Bluetooth settings of your smartphone. You can tell whether the device is already connected to a smartphone by the >B< display. If you have connected the device using your phone's Bluetooth settings, first remove the device and turn Bluetooth off on your phone. Open the "FontaFit Pro" app, activate Bluetooth and add the device via the app.
Below you can see the connection icon of the FontaFit 140
   

Check your phone for available software updates and install them.
Clear the Google Play Store data and cache by opening your phone's settings, tapping Apps & Notifications > View All Apps, and going to Google Play Store > Memory. Tap "Clear Cache", "Clear Data", restart your phone and try to install the app.
If you cannot install the app from the Play Store, try installing it manually. Open the website d-parts.de/fontafit_pro on your computer and scan the QR code "Direct Download (Android)" with your smartphone or download the installation file directly from the following link: Direct Download (Android).
Activate the option "Unknown Sources" under "Settings" > "Device Security", open the previously downloaded installation file and follow the installation instructions.
Please note that the menu items on your smartphone may have a different name.
The app requires at least Android 4.4 and Bluetooth version 4.0.

While the app is running, the notification with the current step information is displayed. You can disable all notifications of the app by holding the notification and tapping (i). The > App Notifications settings will open. Enable the "Block All" option. No more notifications from the app will be displayed.
This option has no effect on incoming notifications from other apps. Notifications will continue to be displayed on the connected device.

Whether a firmware update is available for your fitness watch is indicated by the red indicator in the Firmware Update section. To update the firmware, go to "Firmware Update". In the following screen you will see the firmware changes. Click "Update" to download the firmware and transfer it to your fitness watch.
Note: Please make sure that the fitness watch is fully charged before the firmware update. Do not use the fitness watch and your phone during the entire firmware update.

You can link your devices and scenes from the FontaHome app to Amazon Alexa.
Proceed as follows:

1. Make sure that your devices have been added to the FontaHome app and are online.
2. Open the "Amazon Alexa" App and navigate to "Skills and Games" in the menu..

3. Search for skill "Smart Life".

Note: If you are not yet logged in to the Amazon Alexa App, please use your Amazon account connected to your Amazon Alexa enabled device (e.g. Amazon Echo) to log in to the Amazon Alexa App.
4. Click "ENABLE" to link your Alexa account to your FontaHome account.

5. You will be redirected to the login page for the skill "Smart Life". Please login here with the same data you used to register the FontaHome App.

Note: If a list of apps appears under the login fields, please select "FontaHome".
6. After logging in, click "Authorize" to link your FontaHome account and the devices connected to it to Amazon Alexa.
7. When authorization is complete, close the page and click "RECOGNISE DEVICES". Amazon Alexa will now search for compatible devices from your FontaHome account.

8. You can now access your FontaHome devices and scenes via Amazon Alexa. Optionally, you can add the devices in the "Amazon Alexa" App to groups, so you can say, for example, "Alexa, turn off everything in the bedroom".

With the FontaHome app, you can use scenes and automations to control smart home devices to perform actions.
A scene is used to perform certain actions on devices with a click via the FontaHome app or by third party services.
A automation allows you to perform actions automatically according to defined conditions.
To create a scene or automation, proceed as follows:

1. Click on "Scenes" in the FontaHome app, select "Scene" or "Automation" in the top right corner and click on the "+" sign.
2. Enter the title for the scene/automation by tapping on the pencil icon.
3. For automations, first set conditions that control the actions. By default, actions are executed as soon as a condition is met. If you only want the actions to be performed when all conditions are met, tap "If any condition is met" to change this.
4. For scenes and automations, next set the actions by tapping the "+" sign under "Carry out the following actions". For scenes, you can enable/disable automations and control devices as actions. For automations, you can perform scenes, activate/deactivate automations, send notifications to the phone, and add delays to perform an action after a certain duration.
5. Under "Valid time period", you can also set when an automation should be active in addition to the conditions.
6. To delete a condition/action from a scene or automation, wipe to the left and tap "delete".
7. To delete a scene/automation tap on "Delete scene".

Note: Actions are always processed from top to bottom. For example, if you have added a delay of one minute to the actions, the next action is triggered after one minute.

The sleep analysis only works if the device is worn during sleep; it is active from 20:00 to 10:00 hours. Analysis of sleep during the day is not possible (FontaFit 140 firmware version MOY-OH4-1.7.3).

The sleep analysis only works if the device is worn during sleep; it is active from 20:00 to 10:00 hours. Analysis of sleep during the day is not possible (FontaFit 140 firmware version MOY-OH4-1.7.3).

Make sure the sensor on the bottom of the fitness watch is clean. Avoid the use of greasy creams as these, as well as tattoos and dense hair, can affect the result. Wear the fitness watch about 1cm above your wrist bone and make sure it is close to your skin. Due to the limitation of the technology used (photoplethysmography), measuring with the fitness watch is not an alternative to medical equipment.

The sleep analysis only works if the device is worn during sleep; it is active from 20:00 to 10:00 hours. Analysis of sleep during the day is not possible (FontaFit 140 firmware version MOY-OH4-1.7.3).

The step counter of fitness watches is based on measurements of the accelerometer (G-sensor) during physical movements of the arm on which the fitness watch is worn.
This can occur during certain activities such as knitting, clapping or similar activities where the arm is moved.
For optimal results, wear the fitness watch during activities on the non-dominant arm. Alternatively, you can take the watch off during these activities.

Fully charge the Powerbank before first use. The charging time may vary depending on the charger. Check that the LED display is fully charged (all 4 LEDs light up). If the power bank only shows one LED, it is almost empty.

To add the WiFi socket in FontaHome and connect it to your WiFi network, please follow the steps below:

1. Turn on the power outlet by pressing the button briefly (LED lights up blue).
2. Press and hold the button for about 5 seconds until the power outlet switches audibly.
3. The LED should now flash red quickly (2 times/second).
4. If the blue LED lights up, press the button briefly.
5. The socket can now be added via the FontaHome app.

To configure in AP mode, please repeat the procedure.

By default, the ring is turned off when being shipped. After unpacking, it needs to be charged and activated for the first time. When charging is activated, the charging indicator light on the ring will light red, indicating that the ring has been turned on. For first-time use, please keep charging for at least 1 hour until the charging indicator light on the ring turns green.

Due to the consideration of saving system resources, some mobile phone systems may disable the app that users have not set up background protection in the background. Therefore, please refer to the background protection guide and enable the app´s background protection function. If the app has been started and still shows disconnected, it is possible that the ring has shut down due to low battery. Please charge it before reconnecting.

(1) Clean the ring with a cotton swab: The cotton swab is a very convenient cleaning tool that can be used to clean the dust from the charging port. Just turn the cotton swab gently to clean the surface dust.

(2) Clean the ring with a toothpick: If there is a lot of dust around the charging port, you can use a toothpick to clean it. But be careful when using the toothpick too thick to avoid damaging the charging port.

(3) Use detergent to clean the charging port: You can use some detergent to clean it. But be careful to choose a mild cleaner to avoid damaging the ring. At the same time, pay attention to the amount and method of application when using detergent to avoid corrosion or damage to the charging port.

(4) Caution: Pay attention when cleaning and do not use rough methods to avoid damaging the charging port. If the charging port is damaged or cannot be cleaned, we recommend you to contact customer service for helping.

Use a compliant mobile phone charger or computer USB port to connect a charging cable or charging case to charge the ring. When the ring is charging, the red light indicates that it is charging, and the green light indicates that the battery is fully charged.

(1) If the ring is not worn and enters sleep mode, the app will not generate sleep data after the ring synchronizes with the app.

(2) The ring records sleep data at night and cannot record sleep during the day.

(3) The user wears a ring and starts recording (deep sleep, light sleep, wakefulness, etc.) within 30 minutes of lying down, and ends sleep monitoring after waking up.

(4) All sleep records will be viewed on the app´s sleep interface after the ring is synchronized.

Switch on the headset first by holding the multifunction key of both devices for about 2 seconds. Now double tap the multifunction key of one of the headsets. The headsets will connect to each other. When you hear two sounds in quick succession, the headsets are connected to each other.  The LEDs of one of them will blink blue, the other ones will blink red and blue. You should now search for Bluetooth® devices on your phone. Pick Toka on the list on your phone and connect your smartphone to the headset.
On repeat pairings this will occur automatically, if the battery is not fully drained.

The human sleep process consists of various sleep states such as light sleep, deep sleep and wakefulness. In the awake state, most people's human consciousness is still very vague, the user may not be aware of their own tendency to state, resulting in personal feeling and the ring to detect and record data between the deviation.

Sleep detection is achieved through sensors on the ring that detect human activity characteristics. If you maintain the same posture for a long time without moving, it may be recognized as entering a sleep state

In order to reduce the step counting error of the ring caused by frequent hand activities such as typing on the keyboard, the ring is set with an initial value of 10 steps, and only when the number of steps reaches 10 in a row, the step counting will begin. At the same time, the real-time step count in the app main interface will change.

After you complete the first ring connecting, when you open the app again, the ring will automatically connect to the app and starts to synchronize data. At this point, you do not need to take any action. If there is an inability to connect, please charge and check again to see if it can connect to the app and synchronize data.

Switch on the headset first by holding the multifunction key of both devices for about 2 seconds. Now double tap the multifunction key of one of the headsets. The headsets will connect to each other. When you hear two sounds in quick succession, the headsets are connected to each other.  The LEDs of one of them will blink blue, the other ones will blink red and blue. You should now search for Bluetooth® devices on your phone. Pick Toka on the list on your phone and connect your smartphone to the headset.
On repeat pairings this will occur automatically, if the battery is not fully drained.

Switch on the headset first by holding the multifunction key of both devices for about 2 seconds. Now double tap the multifunction key of one of the headsets. The headsets will connect to each other. When you hear two sounds in quick succession, the headsets are connected to each other.  The LEDs of one of them will blink blue, the other ones will blink red and blue. You should now search for Bluetooth® devices on your phone. Pick Toka on the list on your phone and connect your smartphone to the headset.
On repeat pairings this will occur automatically, if the battery is not fully drained.

Switch on the headset first by holding the multifunction key of both devices for about 2 seconds. Now double tap the multifunction key of one of the headsets. The headsets will connect to each other. When you hear two sounds in quick succession, the headsets are connected to each other.  The LEDs of one of them will blink blue, the other ones will blink red and blue. You should now search for Bluetooth® devices on your phone. Pick Toka on the list on your phone and connect your smartphone to the headset.
On repeat pairings this will occur automatically, if the battery is not fully drained.

After updating the firmware, the app will synchronize the device's historical data, which takes about 3-5 seconds. It needs to wait for the data synchronization to complete before connecting to the ring.

Switch on the headset first by holding the multifunction key of both devices for about 2 seconds. Now double tap the multifunction key of one of the headsets. The headsets will connect to each other. When you hear two sounds in quick succession, the headsets are connected to each other.  The LEDs of one of them will blink blue, the other ones will blink red and blue. You should now search for Bluetooth® devices on your phone. Pick Toka on the list on your phone and connect your smartphone to the headset.
On repeat pairings this will occur automatically, if the battery is not fully drained.

Maintain Bluetooth connection between the ring and the phone; Click the remote camera button in the app. Gently shake the hand wearing the ring to complete the photo. For first-time use, it is necessary to follow the app prompt and allow permission to call the system camera.

Green light is used for heart rate monitoring on the ring. If you turn on automatic heart rate monitoring, the ring will automatically light up. If you choose manual heart rate monitoring, it will not automatically light up. The rind is using optoelectronic pulse measurement (photoplethysmography), in which your blood flow is detected by green LEDs and photo diodes. When setting up automatic heart rate detection, users may experience different power consumption and standby time due to the length of the heart rate measurement interval. It is recommended to use a 30-minute heart rate monitoring

The health index is obtained through comprehensive evaluation based on the sleep, exercise, stress, heart rate, and blood oxygen data collected by the ring. Among them, sleep data is the most basic data. If the wearing time is too short or there is no sleep data, the health index cannot be generated. We suggest that you continue to wear the ring to unlock your health index.