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Frequently asked Questions

Here you will find answers to frequently asked questions about our products.

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FontaFit Pro App

A:

Make sure that you have not connected the device via the Bluetooth settings of your smartphone. You can tell whether the device is already connected to a smartphone by the >B< display. If you have connected the device using your phone's Bluetooth settings, first remove the device and turn Bluetooth off on your phone. Open the "FontaFit Pro" app, activate Bluetooth and add the device via the app.
Below you can see the connection icon of the FontaFit 140
   

A:

Check your phone for available software updates and install them.
Clear the Google Play Store data and cache by opening your phone's settings, tapping Apps & Notifications > View All Apps, and going to Google Play Store > Memory. Tap "Clear Cache", "Clear Data", restart your phone and try to install the app.
If you cannot install the app from the Play Store, try installing it manually. Open the website d-parts.de/fontafit_pro on your computer and scan the QR code "Direct Download (Android)" with your smartphone or download the installation file directly from the following link: Direct Download (Android).
Activate the option "Unknown Sources" under "Settings" > "Device Security", open the previously downloaded installation file and follow the installation instructions.
Please note that the menu items on your smartphone may have a different name.
The app requires at least Android 4.4 and Bluetooth version 4.0.

A:

You can only connect one fitness watch with the app. Multiple devices connected to a smartphone at the same time are not supported.

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While the app is running, the notification with the current step information is displayed. You can disable all notifications of the app by holding the notification and tapping (i). The > App Notifications settings will open. Enable the "Block All" option. No more notifications from the app will be displayed.
This option has no effect on incoming notifications from other apps. Notifications will continue to be displayed on the connected device.

A:

In the detail view of the "FontaFit Pro" app, tap on the calendar or protocol icon and select the corresponding entry to display the data of past days.

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Whether a firmware update is available for your fitness watch is indicated by the red indicator in the Firmware Update section. To update the firmware, go to "Firmware Update". In the following screen you will see the firmware changes. Click "Update" to download the firmware and transfer it to your fitness watch.
Note: Please make sure that the fitness watch is fully charged before the firmware update. Do not use the fitness watch and your phone during the entire firmware update.

FontaHome-App

A:

You can link your devices and scenes from the FontaHome app to Amazon Alexa.
Proceed as follows:

1. Make sure that your devices have been added to the FontaHome app and are online.
2. Open the "Amazon Alexa" App and navigate to "Skills and Games" in the menu..

3. Search for skill "Smart Life".

Note: If you are not yet logged in to the Amazon Alexa App, please use your Amazon account connected to your Amazon Alexa enabled device (e.g. Amazon Echo) to log in to the Amazon Alexa App.
4. Click "ENABLE" to link your Alexa account to your FontaHome account.

5. You will be redirected to the login page for the skill "Smart Life". Please login here with the same data you used to register the FontaHome App.

Note: If a list of apps appears under the login fields, please select "FontaHome".
6. After logging in, click "Authorize" to link your FontaHome account and the devices connected to it to Amazon Alexa.
7. When authorization is complete, close the page and click "RECOGNISE DEVICES". Amazon Alexa will now search for compatible devices from your FontaHome account.

8. You can now access your FontaHome devices and scenes via Amazon Alexa. Optionally, you can add the devices in the "Amazon Alexa" App to groups, so you can say, for example, "Alexa, turn off everything in the bedroom".

A:

Webhooks can be used with FontaHome in combination with IFTTT.
1. add a new applet by opening the "IFTTT" app, going to "My Applets" and clicking on the "+".
2. click on "+this" and search for "Webhooks".
3. click "Receive a web request", assign a unique name to the event, e.g. "bedside_lamp" and click "Create trigger".
4. click "+that", search for "Smart Life" and log in with your FontaHome account.
5. select an appropriate action and the device connected to FontaHome, e.g. "Turn on" and "Bedside lamp", and click "Create action".
6. assign a suitable name for the applet and finish the configuration with "Finish".
Under ifttt.com/maker_webhooks in the area "Documentation" you will find your key for the Webhooks service and see the URL via which you can access the previously configured device or scene.

Note: If you are using the IFTTT services "Webhooks" and "Smart Life" for the first time, you must connect your FontaHome to the IFTTT account. If you enable the "Smart Life" service, you will need to enter your FontaHome login information.

A:

With the FontaHome app, you can use scenes and automations to control smart home devices to perform actions.
A scene is used to perform certain actions on devices with a click via the FontaHome app or by third party services.
A automation allows you to perform actions automatically according to defined conditions.
To create a scene or automation, proceed as follows:

  1. Click on "Scenes" in the FontaHome app, select "Scene" or "Automation" in the top right corner and click on the "+" sign.
  2. Enter the title for the scene/automation by tapping on the pencil icon.
  3. For automations, first set conditions that control the actions. By default, actions are executed as soon as a condition is met. If you only want the actions to be performed when all conditions are met, tap "If any condition is met" to change this.
  4. For scenes and automations, next set the actions by tapping the "+" sign under "Carry out the following actions". For scenes, you can enable/disable automations and control devices as actions. For automations, you can perform scenes, activate/deactivate automations, send notifications to the phone, and add delays to perform an action after a certain duration.
  5. Under "Valid time period", you can also set when an automation should be active in addition to the conditions.
  6. To delete a condition/action from a scene or automation, wipe to the left and tap "delete".
  7. To delete a scene/automation tap on "Delete scene".
Note: Actions are always processed from top to bottom. For example, if you have added a delay of one minute to the actions, the next action is triggered after one minute.

Fitness watch FontaFit 140 & Tavi 440

A:

Make sure the sensor on the bottom of the fitness watch is clean. Avoid the use of greasy creams as these, as well as tattoos and dense hair, can affect the result. Wear the fitness watch about 1cm above your wrist bone and make sure it is close to your skin. Due to the limitation of the technology used (photoplethysmography), measuring with the fitness watch is not an alternative to medical equipment.

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Make sure that the charging contacts of the fitness watch are clean and that the contacts of the USB plug are pointing in the right direction when plugged in. A battery symbol will appear on the display. If the battery is deeply discharged, leave the device connected to the USB power supply for some time. If no battery symbol appears, try connecting the fitness watch to the USB power source in reverse.
   

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In order to prevent incorrect measurements due to hand movements, for example, the fitness watch only evaluates steps from 10-20 continuously run steps (FontaFit 140 firmware version MOY-OH2-1.7.0).

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Date and time are synchronized with the smartphone as soon as the fitness watch has been established with the smartphone. Manual setting is not possible.

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The sleep analysis only works if the device is worn during sleep; it is active from 21:00 to 08:00 hours. Analysis of sleep during the day is not possible (FontaFit 140 firmware version MOY-OH2-1.7.0).

A:

The step counter of fitness watches is based on measurements of the accelerometer (G-sensor) during physical movements of the arm on which the fitness watch is worn.
This can occur during certain activities such as knitting, clapping or similar activities where the arm is moved.
For optimal results, wear the fitness watch during activities on the non-dominant arm. Alternatively, you can take the watch off during these activities.

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