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Frequenly asked Questions

Here you will find answers to frequently asked questions about our products.

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FontaFit Pro App

Answer:

Make sure that you have not connected the device via the Bluetooth settings of your smartphone. You can tell whether the device is already connected to a smartphone by the >B< display. If you have connected the device using your phone's Bluetooth settings, first remove the device and turn Bluetooth off on your phone. Open the "FontaFit Pro" app, activate Bluetooth and add the device via the app.
Below you can see the connection icon of the FontaFit 140

Answer:

Check your phone for available software updates and install them.
Clear the Google Play Store data and cache by opening your phone's settings, tapping Apps & Notifications > View All Apps, and going to Google Play Store > Memory. Tap "Clear Cache", "Clear Data", restart your phone and try to install the app.
If you cannot install the app from the Play Store, try installing it manually. Open the website d-parts.de/fontafit_pro on your computer and scan the QR code "Direct Download (Android)" with your smartphone or download the installation file directly from the following link: Direct Download (Android).
Activate the option "Unknown Sources" under "Settings" > "Device Security", open the previously downloaded installation file and follow the installation instructions.
Please note that the menu items on your smartphone may have a different name.
The app requires at least Android 4.4 and Bluetooth version 4.0.

Answer:

You can only connect one fitness watch with the app. Multiple devices connected to a smartphone at the same time are not supported.

Answer:

While the app is running, the notification with the current step information is displayed. You can disable all notifications of the app by holding the notification and tapping (i). The > App Notifications settings will open. Enable the "Block All" option. No more notifications from the app will be displayed.
This option has no effect on incoming notifications from other apps. Notifications will continue to be displayed on the connected device.

Fitness watch FontaFit 140 & Tavi 440

Answer:

Make sure the sensor on the bottom of the fitness watch is clean. Avoid the use of greasy creams as these, as well as tattoos and dense hair, can affect the result. Wear the fitness watch about 1cm above your wrist bone and make sure it is close to your skin. Due to the limitation of the technology used (photoplethysmography), measuring with the fitness watch is not an alternative to medical equipment.

Answer:

Make sure that the charging contacts of the fitness watch are clean and that the contacts of the USB plug are pointing in the right direction when plugged in. A battery symbol will appear on the display. If the battery is deeply discharged, leave the device connected to the USB power supply for some time. If no battery symbol appears, try connecting the fitness watch to the USB power source in reverse.

Answer:

In order to prevent incorrect measurements due to hand movements, for example, the fitness watch only evaluates steps from 10-20 continuously run steps (FontaFit 140 firmware version MOY-OH2-1.7.0).

Answer:

Date and time are synchronized with the smartphone as soon as the fitness watch has been established with the smartphone. Manual setting is not possible.

Answer:

The sleep analysis only works if the device is worn during sleep; it is active from 21:00 to 08:00 hours. Analysis of sleep during the day is not possible (FontaFit 140 firmware version MOY-OH2-1.7.0).

Answer:

The step counter of fitness watches is based on measurements of the accelerometer (G-sensor) during physical movements of the arm on which the fitness watch is worn.
This can occur during certain activities such as knitting, clapping or similar activities where the arm is moved.
For optimal results, wear the fitness watch during activities on the non-dominant arm. Alternatively, you can take the watch off during these activities.

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